Refund Policy
1. Service Guarantee
We stand behind the work we do. If you are not satisfied with the service you received, please contact us within 7 days of the service date. We will make every effort to resolve the issue, which may include:
Re-assessing the problem at no additional cost
Making necessary corrections or adjustments
Providing partial or full refund where applicable
2. Eligibility for Refunds
Refunds may be issued in the following situations:
The issue was not resolved as promised, and follow-up repair attempts have failed
Our technician was unable to complete the service due to factors outside of your control
You cancel your scheduled service with at least 24 hours’ notice
3. Non-Refundable Situations
Refunds will not be issued under these circumstances:
You cancel or miss your appointment without 24 hours’ notice
The problem lies outside of the scope of appliance repair (e.g., electrical wiring issues or plumbing problems)
You refuse a recommended repair or choose not to proceed after diagnosis
The appliance is found to be unrepairable due to age, discontinued parts, or extensive damage
4. Refund Process
If a refund is approved:
Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear on your statement
We may require documentation such as proof of service or payment
5. Contact Us
If you have any questions or would like to request a refund, please contact us:
Email: [email protected]
Phone: 844-309-2367
Mailing Address: 310 Lenox Ave New York, NY 10027
We appreciate your business and aim to resolve any concerns quickly and professionally.